What you get, what it costs to wait, and how we start

What you are buying with Pod Care is a complete IT function at a flat monthly per-user cost: 24/7 monitoring, scheduled patching, help desk with same-business-day human response, security tooling, tested backup, vendor management, documentation and quarterly strategy. Not a phone number to call when something dies. The bill moves when your headcount moves, and nothing else surprises you, because projects are quoted before they start.

What you are also buying is a named team. Two engineers minimum hold your account permanently, they work out of Gilbert, and they are Orca IT employees. You will meet them before you sign. That is the part proposals rarely mention and the part that determines whether your experience next February is good.

What waiting costs

The cost of poor IT is real but invisible, because it never arrives as an invoice. Ten people unable to work for three hours is thirty lost hours plus the calls that went unanswered. A machine that wastes twenty minutes a day burns roughly eighty hours a year for one employee. An unpatched server that gets encrypted can cost weeks, and for smaller firms sometimes the business.

Then there is the owner tax. Most small companies have somebody, often the founder or the office manager, quietly acting as the IT department. That person is being paid to do something else. Handing those hours back is usually the single largest and least discussed return on hiring an MSP.

If you want to sanity-check these numbers against your own business, our free downtime cost calculator and IT cost estimator will do the arithmetic with your figures rather than ours.

Onboarding is a defined thirty-day sequence, not an open-ended project. Week one is the free Deep Dive: we document your network, endpoints, servers, Microsoft 365 tenant, identity configuration, backups and security posture, then hand you a written report of what we found. Week two we agree the plan and the flat monthly number, and we deploy monitoring and endpoint protection. Weeks three and four we work the fix-first list, MFA gaps, unpatched systems, failing hardware, untested backups, and meet your staff so they know exactly who to call. By day thirty you are covered and documented.

On risk: the assessment is free and the report is yours whether or not you hire us. No long-term contract is required. You own your hardware, your licenses and your Microsoft 365 tenant, and your documentation transfers to you on request at any time. Nothing is subcontracted, so accountability never becomes somebody else's problem. If we get something wrong, there is a family owner in Gilbert whose name is on it.

The honest disqualifiers matter too. We are not the cheapest quote in the Phoenix metro. We are not a fit for organizations that want a purely hourly relationship, and we will say so early rather than sell you a plan you will resent. If you would like the structural comparison against other providers, read how we are different. Otherwise, check we cover you at areas serviced, browse the full Services list, or request a written quote through estimates.

The invoice was never the expensive part. The hours were.Orca IT Solutions, Gilbert AZ