01
Tell us the situation
Call, text or send us a short description. For repairs, the symptom and the model. For business IT, how many users and what is currently painful.
Estimates & Quotes
A number you approve before we start
We do not quote from a symptom. We find the actual fault or walk the actual network, then put a scope and a price in writing. You approve it before a single hour is billed, and if the job changes mid-way we stop and call you.
🛡 Free Estimates⏱ Written Approval First💰 No Surprise Charges★ Diagnostic Led
How We Price
Two kinds of estimate, one rule
The rule is simple: you see the number before we do the work, and the number does not move without your say-so.
Most IT frustration starts with pricing, not technology. Somebody quotes a flat fee over the phone without seeing the machine, discovers the real problem is worse, and the bill arrives at double. Or a project is scoped on optimism and the change orders start in week two. We have been in business in Gilbert since 2015, and we have found that the fastest way to build trust is to be boringly transparent about money from the first conversation.
Repair and one-time work: diagnostic first
A laptop that will not boot has at least a dozen plausible causes: a failed NVMe drive, degraded RAM, a dead battery or charge circuit, a corrupt Windows update, a bad display cable, liquid damage on the board, or a firmware issue. Those repairs are not the same price, and no honest shop can tell them apart over the phone. So we start with a diagnostic. We tell you the diagnostic fee up front, we do the testing, and then we come back with a specific finding and a specific price.
You then decide. If you approve, the work proceeds at the quoted price. If parts pricing shifts or we uncover a second fault behind the first, a drive replacement that reveals a failing board, for example, we stop, call you, and get a fresh approval. We do not keep working and explain it on the invoice. If you decide not to proceed at all, that is a completely normal outcome and we will tell you honestly whether the machine is worth repairing or whether replacement is the better spend.
Managed IT: the free Deep Dive
Ongoing business support is quoted differently, because the price depends on your environment rather than one broken thing. That starts with a Deep Dive. Our free onboarding assessment. We inventory your workstations, servers, switches, firewall, wireless, Microsoft 365 tenant, backup targets and security posture, and we look at what is actually running versus what you think is running. It is not a sales walkthrough; it is the same audit we would run on day one as your provider.
You get the findings whether or not you hire us. From there, managed coverage is quoted as flat monthly per-user pricing, so your IT line becomes a predictable budget number instead of a series of surprises. No long-term contract is required, you own your hardware and licenses, and the scope is written down so both sides know what is included.
Projects sit between the two. A server migration, an office move, a firewall replacement or a wireless redesign gets a scoped proposal with the phases, the hardware list, the cutover plan and the expected downtime window written out. We would rather spend an extra hour scoping than discover on a Saturday night that the new switch does not have enough PoE budget for your access points.
If you are weighing repair against replacement, our fix or replace calculator will get you to a rough answer in a couple of minutes, and our IT cost estimator helps frame what in-house support really costs versus managed coverage. When you are ready for a real number, get in touch and we will put one in writing.
No charge for the conversation
Estimates, proposals and the Deep Dive assessment are free. You are never billed for asking us what something would take.
The Process
From first message to approved number
02
We look before we quote
A bench diagnostic for hardware, a remote session for software, or a free Deep Dive walk of your environment for managed coverage.
03
You get it in writing
Findings, scope, parts, labor and timeline, in an email you can forward to a partner or a bookkeeper without translating it.
04
You approve, we schedule
Work begins after your approval. Any change to scope stops the clock and comes back to you before it becomes a cost.
Ready for a number?
Most estimates go out the same business day we finish looking.
How repair quotes and managed IT quotes differ
| One-time repair or project | Managed IT (Pod Care) | |
|---|---|---|
| First step | Paid diagnostic, priced up front | Free Deep Dive assessment |
| What you receive | Specific fault, parts list, labor estimate | Environment findings and a written scope |
| Pricing shape | Fixed quote for the approved work | Flat monthly per-user pricing |
| Approval | Required in writing before work starts | Required before onboarding begins |
| If scope changes | We stop and re-quote | Covered items stay covered, no per-ticket billing |
| Cost to get the quote | Free | Free |
No Surprises
What our estimates will never do
Bill you for time you did not approve
If the approved number is reached and the job is not finished, you hear from us before the next hour is worked. Silence is never treated as consent.
Hide parts markup in vague line items
Hardware is listed as hardware. If a job needs an NVMe drive, a power supply or an access point, you see what it is and what it costs.
Quote a repair we do not think is worth doing
On older machines we will tell you when the economics favor replacement, even though that is the smaller invoice for us.
Lock you into a long-term contract
Managed coverage does not require a multi-year commitment, and you keep ownership of your hardware and licenses either way.
Charge you for the assessment
The Deep Dive is free, and the written findings are yours whether or not you become a client.
Leave the timeline vague
Every estimate includes an expected turnaround or project window, plus what would push it out, usually part availability or vendor lead time.
Estimate questions
Is the estimate really free?
Yes. Talking to us, getting a written proposal and having us assess your environment costs nothing. For hardware repair there is a diagnostic fee that covers the hands-on testing needed to identify the fault, and we tell you that fee before you agree to anything.
Why can't you just quote my repair over the phone?
Because the same symptom has very different causes and very different prices. A laptop that will not power on could need a fifteen-minute charge port fix or a full board replacement. Quoting blind would mean either overcharging everyone or revising the number later, and we do neither.
What happens to the diagnostic fee if I approve the repair?
We tell you at the point of quoting exactly how the diagnostic is treated against the repair total, so the final number is never a surprise. The important part is that you see the complete cost of the finished job before you say yes.
What if you find a second problem mid-repair?
We stop and call you. You get the new finding, the revised price and the option to proceed, change direction or take the machine back. We never keep working on the assumption that you would have agreed.
How long is a quote valid?
Labor scope holds steady, but hardware pricing moves with supply. We note the validity window on the estimate itself, and if a part price changes materially before you approve, we tell you rather than absorbing it quietly or billing it silently.
Do you quote projects like office moves or server migrations?
Yes. Those get a phased proposal covering hardware, configuration, the cutover window, expected downtime and what happens if something does not come back up. Office moves in particular are quoted after a walkthrough of both locations.
Can I get a proposal I can show my partners or board?
That is how we write them. Estimates and managed IT proposals are plain-English documents with the scope, the reasoning and the numbers laid out, so you can forward them without needing to interpret jargon for anyone.
Do I have to switch everything at once to get managed IT?
No. Plenty of clients start with one painful area, such as backup or email security, and expand once they trust us. The Deep Dive will tell you which piece is the most urgent, and you can sequence it from there.
Get the number before you commit
Free estimates for repair, projects and managed IT across Gilbert, Chandler, Mesa and the Phoenix metro.
Talk to Your Pod
Get your estimate in writing
Describe the problem or the project. We will tell you what it takes to diagnose, what it is likely to cost, and what we would do first.
(602) 677-0779Family owned in Gilbert, AZ since 2015 · onsite across the Phoenix metro · remote support nationwide · never outsourced
Same-day response
No long contracts
Flat, honest pricing
Five-star service
Get your free IT consultation
A few details and your pod gets right back to you, usually the same business day.