01
Talk
A short call about what is broken, what is slow, and what you are planning for the next year. No script, no discovery deck.
Our Services
Everything we do, under one roof
Orca IT Solutions has supported Arizona businesses from our Gilbert office since 2015. We run the whole stack, servers, networks, Microsoft 365, security, backups and the laptop on your receptionist’s desk. Nothing is outsourced, offshored or handed to a dispatch service.
🛡 Never Outsourced⏱ Same-Day Human Response💰 Flat Monthly Pricing★ Family Owned Since 2015
Overview
One team for the whole environment
Most small businesses in Gilbert and Chandler end up with three vendors: someone for the network, someone for the phones, and whoever fixed the last broken laptop. That is how problems fall between chairs.
Orca IT was built to be the single number you call. The same engineers who designed your VLANs also know why the accounting workstation reboots at 4pm, because they set it up. When a support request comes in, nobody has to be briefed on your environment from scratch. That is the practical value of a small, permanent team over a large call queue.
How our services fit together
The pages below are organized the way real IT work happens. Managed IT and support is the ongoing relationship: monitoring, patching, help desk, budgeting. Infrastructure and cloud is the foundation underneath it: switching, Wi-Fi, servers, Microsoft 365 and identity. Security and continuity is the protective layer: audits, ransomware prevention, backup, disaster recovery. Repair, upgrades and hardware is the physical side, from a cracked ThinkPad screen to a rack of custom-built servers.
You do not have to buy all of it. Plenty of clients start with a single project, a Wi-Fi redesign, an Exchange migration, a failed RAID array, and only later move onto a managed plan. We are happy either way, and we say so before you ask.
What we will tell you for free
Our Deep Dive assessment is a genuine review of your environment, not a sales walkthrough. We inventory devices, check patch levels, look at how backups are actually running (not how they are configured), review your Microsoft 365 tenant for the security defaults nobody enabled, and map the network as it exists rather than as the last vendor drew it.
You get a written summary with priorities ranked by risk and cost. If the answer is that three specific changes will fix ninety percent of your pain and you do not need a managed contract, that is what the document will say. Read more about how we are different if that surprises you.
Arizona adds its own wrinkles. Summer heat kills unventilated closet servers and network gear mounted above ceiling tiles. Monsoon power events take out unprotected switches and NAS units every July and August. Stucco and block construction wreck Wi-Fi coverage plans drawn on paper. We design around all three because we work here, not because we read about it.
For businesses outside the Phoenix metro, most of what we do travels. Monitoring, patching, help desk, Microsoft 365 work, security hardening and server administration are all delivered remotely across all 50 states through our remote IT support practice. Only hands-on work, cabling, hardware swaps, office moves, requires us to be in the room.
If a vendor cannot explain what they found in plain English, they are not helping you decide.Orca IT, Gilbert AZ
Flagship Services
The five things we are known for
Start here. These five services cover the majority of what Arizona businesses ask us for, and each one links to a full page with scope, process and pricing structure.
Managed IT
Managed IT Services
Flat monthly Pod Care: monitoring, patching, help desk, vendor management and budgeting for one predictable cost per user.
Learn more →
NetworksNetwork Administration
Ongoing ownership of your switching, routing, VLANs and firewall policy, documented, monitored and under change control.
Learn more →
SecurityCyber Security
Layered defense built for small business budgets: EDR, MFA, patching, email filtering, DNS control, training and tested backups.
Learn more →
RemoteRemote IT Support
Secure remote sessions and phone support for businesses in all 50 states, with the same engineers on every call.
Learn more →
RepairComputer Repair
Desktop and laptop diagnosis, board-level assessment, screens, batteries, drives and data rescue for business machines.
Learn more →
Service Index
Managed IT & Support
Day-to-day support, the operating systems your staff live in, and the strategic advice behind them.
Managed IT ServicesPod Care, flat monthlyView →IT Help DeskPod Response ticket supportView →Remote IT SupportAll 50 statesView →IT MaintenanceScheduled proactive workView →IT ConsultingStrategy, budget, vendor reviewView →Microsoft 365Licensing, Teams, SharePointView →QuickBooks SupportMulti-user, hosting, filesView →Mac SupportApple silicon in businessView →Windows 10 SupportEnd-of-support planningView →Windows 11 SupportRollout and compatibilityView →
Service Index
Infrastructure & Cloud
The foundation: what carries your traffic, stores your files and proves who your users are.
Network AdministrationManaged switching and firewallView →Business NetworkingCabling, VLANs, PoE, VPNView →Wi-Fi Design & InstallSurveys and UniFi deploymentView →Server SupportWindows Server, Hyper-V, RAIDView →Custom Built ServersSpec'd to your workloadView →Cloud SolutionsMicrosoft 365, Azure, hybridView →Business EmailExchange Online, SPF and DMARCView →ExchangeOn-prem, hybrid, Exchange OnlineView →Active DirectoryDomains, GPO, Entra IDView →Data ManagementStructure, permissions, retentionView →Data MigrationMailboxes, file shares, cutoverView →
Service Index
Security & Continuity
Keeping attackers out, finding the gaps before they do, and getting you running again if something lands.
Cyber SecurityLayered defense, Pod GuardView →Network Security AuditPrioritized written findingsView →Vulnerability TestingScanning and remediationView →Ransomware PreventionAttack chain and responseView →Virus & Spyware RemovalCleanup and root causeView →Backup & Recovery3-2-1 with tested restoresView →Disaster RecoveryRunbooks and failoverView →Data RecoveryFailed drives and RAIDView →
Service Index
Repair, Upgrades & Hardware
Physical work on real machines, from a single cracked screen to relocating an entire office.
Computer RepairDesktops and all-in-onesView →Laptop RepairAll major business brandsView →Hardware DiagnosisFind the actual fault firstView →Screen ReplacementLCD, touch, hinge damageView →Keyboard ReplacementSpills, dead keys, palmrestsView →Battery ReplacementSwollen and worn cellsView →RAM UpgradesMemory sizing done properlyView →SSD UpgradesNVMe and SATA conversionsView →Computer UpgradesWhen upgrading still paysView →OS ReinstallationClean rebuilds with data intactView →Custom Built ComputersWorkstations built to specView →New Computer SetupDeployed, joined, ready to workView →Office RelocationMove IT without losing daysView →Computer RecyclingWiped, documented, disposedView →
How We Start
Four steps from first call to steady state
02
Deep Dive
We assess the environment: devices, patch state, backups, network, Microsoft 365 tenant, security gaps. Free, and yours to keep.
03
Prioritize
You get a written list ranked by risk and cost, separated into fix-now, fix-this-quarter, and plan-for-later.
04
Deliver
We do the work, either as a fixed project or as ongoing Pod Care with a named team of engineers who stay yours.
The assessment is genuinely free
No obligation, no bundled proposal you have to sit through. If you take the report to another provider, that is your right.
Why Orca
What makes working with us different
Six things clients tell us they did not get from their previous provider.
Nothing is outsourced
Every engineer who touches your systems is on our payroll in Arizona. No offshore call center, no dispatch marketplace, no subcontracted stranger with your admin password.
The same faces every time
You are assigned a pod, a small, permanent group of engineers. They learn your environment once and keep that knowledge, so you stop re-explaining your own business.
Plain English, always
Reports and recommendations are written so an owner can make a decision without a translator. Technical detail is available, but it is never the headline.
Budget you can predict
Flat monthly per-user pricing for managed clients, fixed quotes for projects, and honest hourly work when that genuinely suits you better.
We say no
If a cloud migration would cost you more than it saves, we will show you the math and recommend staying put. Selling you the wrong thing costs us the relationship.
Local hands, national reach
Onsite across Gilbert, Chandler, Mesa, Tempe, Scottsdale and greater Phoenix. Remote coverage for teams in all 50 states.
2015
Founded in Gilbert
50
States covered remotely
0
Outsourced technicians
Free
Deep Dive assessment
5 Star
Rated service
Fast
Response times
Start with the free Deep Dive
One assessment tells you more about your IT risk than a year of guessing.
Common questions about working with Orca IT
Do I have to buy a managed plan to work with you?
No. A large share of our work is project based or hourly: a Wi-Fi redesign, a server replacement, a mailbox migration, a laptop repair. Managed plans exist because ongoing coverage is cheaper and calmer than emergencies, but we will not refuse project work. Plenty of clients try us on one job first.
Which areas do you cover for onsite visits?
Our onsite territory is the Phoenix metro and East Valley: Gilbert, Chandler, Mesa, Tempe, Ahwatukee, Queen Creek, San Tan Valley, Scottsdale, Phoenix, Apache Junction and Maricopa. Our office is in Gilbert, so East Valley clients usually see the shortest response times.
Can you support a business outside Arizona?
Yes, remotely, in all 50 states. Monitoring, patching, help desk, Microsoft 365 administration, security work and server management do not require anyone in the room. For physical work outside our territory we will tell you plainly that you need local hands, rather than billing you for travel.
Is any of your support outsourced or offshore?
None of it. Every technician is employed by Orca IT and based in Arizona. We do not use third-party dispatch networks, overflow call centers or subcontracted labor, which is why the person you speak to in month one is still there in year three.
How quickly do you respond to a support request?
Managed clients get a same-business-day human response, with after-hours emergency handling for business-stopping issues. Systems are monitored around the clock, so a fair number of problems are opened by us before anyone at your office notices.
What does the free assessment actually include?
We inventory your devices, review patch and antivirus state, verify whether backups are completing and restorable, look at your Microsoft 365 tenant security settings, and map the network. You receive a written report with prioritized recommendations. There is no obligation and the document is yours.
Do we own our own equipment and licenses?
Yes. We do not hold hardware, domains, licenses or backup data hostage. Everything is purchased in your name and documented so that, if you ever move on, another provider can pick it up without a fight.
How do you charge?
Managed IT is flat monthly per-user pricing, so your budget is predictable. Projects are fixed quotes agreed before work starts. Ad-hoc repair and support is hourly. No long-term contract is required to begin, and we will not publish a number without seeing your environment first.
Talk to Your Pod
Not sure which service you need? Start with a conversation.
Tell us what is going wrong, or what you are trying to build. We will tell you honestly whether it is a one-hour fix, a project, or a sign you need ongoing support. The assessment costs nothing.
(602) 677-0779Family owned in Gilbert, AZ since 2015 · onsite across the Phoenix metro · remote support nationwide · never outsourced
Same-day response
No long contracts
Flat, honest pricing
Five-star service
Get your free IT consultation
A few details and your pod gets right back to you, usually the same business day.