Frequently asked questions
Unfortunately, we do not offer support for custom builds that are built by consumers.
No. However, we have partnered with www.drivesavers.com to provide this service to our customers. Use this reference code for a discount: DS15739
Typically, most repairs finished within 24 hours of pickup. This can change depending on the situation and if hardware needs to be ordered / replaced for the repair.
Yes. We warranty all repairs with a one year guarantee.
This can be a simple driver update or your hard drive may be failing to read sectors properly.
Yes. In fact, most software related issues such as viruses, spyware infections, driver issues, computer slowing down, etc. can be fixed remotely.
Yes. Most of the time, your computer will need to be reset to factory settings so a prior backup of your data (before infection) will be needed.
This all depends on the make and model of your computer. We can help with this process remotely so feel free to contact us.
Yes. Most laptop built within the last 15 years share support for SSD drives. We can help install them if needed.
Yes. We would need to evaluate your current email platform to provide a solution.
There are several reasons why a computer may run slow, including a full hard drive, outdated software, and malware.
The BSOD is typically caused by hardware or software issues. To fix it, try restarting your computer, updating drivers, and running antivirus software.
You can recover lost data on your computer by using data recovery software or contacting Orca IT Solutions for data recovery service.
Overheating may be caused by a malfunctioning fan or a buildup of dust and debris inside the computer.
Try restarting your computer or using the task manager to close any unresponsive programs.
You may need to replace the fan or clean it if there is a buildup of dust and debris.
Check your Wi-Fi settings, restart your router and computer, and update your network adapter driver.
Try checking for hardware or software issues, such as a failing hard drive or corrupted operating system.
Try checking for any loose connections or hardware issues, and consider repairing or replacing any faulty components.
Try restarting your computer and entering safe mode to diagnose and fix the issue.
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