(602) 677-0779    |   VIEW SERVICE AREAS


Frequently asked questions

Does Orca IT troubleshoot custom computers?

Unfortunately, we do not offer support for custom builds that are built by consumers.

Does Orca IT offer Clean Room Data Recovery?

No. However, we have partnered with www.drivesavers.com to provide this service to our customers. Use this reference code for a discount: DS15739

What's the turnaround on repair?

Typically, most repairs finished within 24 hours of pickup. This can change depending on the situation and if hardware needs to be ordered / replaced for the repair.

Does Orca IT warranty repairs?

Yes. We warranty all repairs with a one year guarantee. 

Why my computer won't boot after Windows Update?

This can be a simple driver update or your hard drive may be failing to read sectors properly. 

Does Orca IT offer remote support?

Yes. In fact, most software related issues such as viruses, spyware infections, driver issues, computer slowing down, etc. can be fixed remotely. 

Can Ransomware be removed?

Yes. Most of the time, your computer will need to be reset to factory settings so a prior backup of your data (before infection) will be needed.

Can I upgrade to Windows 11?

This all depends on the make and model of your computer. We can help with this process remotely so feel free to contact us.

Can I upgrade my laptop hard drive to a Solid State?

Yes. Most laptop built within the last 15 years share support for SSD drives. We can help install them if needed.

Can Orca IT help with email spam issues?

Yes. We would need to evaluate your current email platform to provide a solution.

Why is my computer running slow?

There are several reasons why a computer may run slow, including a full hard drive, outdated software, and malware.

How do I fix a blue screen of death (BSOD)?

The BSOD is typically caused by hardware or software issues. To fix it, try restarting your computer, updating drivers, and running antivirus software.

How do I recover lost data on my computer?

You can recover lost data on your computer by using data recovery software or contacting Orca IT Solutions for data recovery service.

Why is my computer overheating?

Overheating may be caused by a malfunctioning fan or a buildup of dust and debris inside the computer.

How do I fix a frozen computer?

Try restarting your computer or using the task manager to close any unresponsive programs.

How do I fix a noisy computer fan?

You may need to replace the fan or clean it if there is a buildup of dust and debris.

How do I fix a computer that won't connect to Wi-Fi?

Check your Wi-Fi settings, restart your router and computer, and update your network adapter driver.

How do I fix a computer that keeps restarting?

Try checking for hardware or software issues, such as a failing hard drive or corrupted operating system.

How do I fix a computer that won't boot up?

Try checking for any loose connections or hardware issues, and consider repairing or replacing any faulty components.

How do I fix a computer that is stuck in a boot loop?

Try restarting your computer and entering safe mode to diagnose and fix the issue.

Looking for a better MSP?

We’d love the opportunity to speak with you about your technology goals. Reach out today and start the conversation. 


Experience unparalleled VIP managed service and support for a truly exceptional and unique experience.