Major credit and debit cards
Visa, Mastercard, American Express and Discover are accepted for repairs, projects and monthly managed billing.
Payments & Billing
Simple billing, no surprise line items
Pay by Zelle, PayPal, major credit card, ACH or business check. Invoices arrive when the work is done and approved, managed coverage bills on the same date each month, and nothing appears on a bill that you did not agree to first.
🛡 Five Payment Methods⏱ Flat Monthly Managed💰 No Hidden Fees★ Clear Invoices
Accepted Methods
Five ways to settle an invoice
Use whichever suits how your business moves money. None of them change the amount you owe.
Bank TransferCard Business Business Recurring
Zelle
Our preferred method for most invoices. It settles fast, it carries no processing fee, and it works directly from your existing bank app.
Learn more →
OnlinePayPal
Convenient for card payments and for anyone who wants an instant emailed receipt. You do not need a PayPal account to pay a PayPal invoice by card.
Learn more →
ACH bank transfer
Available for business accounts and the usual choice for recurring monthly managed billing. Predictable, low friction and easy for your bookkeeper to reconcile.
Business check
Accepted from business accounts. Reference the invoice number on the memo line so it is applied to the right job without a phone call.
Monthly managed billing
Pod Care clients are billed a flat per-user amount on the same date each month. One line, one number, no per-ticket charges.
How Billing Works
When invoices arrive and what is on them
Billing should be the least interesting part of working with an IT provider. Here is exactly how ours runs.
For one-time repairs and project work, the invoice follows the work. You approve a scope and a price first, we do the job, and then we bill for what was approved. If the scope changed along the way, it changed because you agreed to it in writing, and the invoice reflects that conversation rather than introducing it. Parts appear as parts, labor appears as labor, and each line says what it was for in language you can hand to a bookkeeper without translation.
Managed IT billing
Pod Care is billed monthly at a flat per-user rate. The invoice arrives on the same date each month so it becomes a fixed, forecastable line in your budget rather than a variable that spikes whenever something breaks. That is the entire financial argument for managed IT: a bad month at a break-fix provider is expensive precisely when your business is already hurting.
Included work does not generate separate charges. Help desk requests, monitoring, patching, security tooling and routine maintenance are inside the monthly figure. Things genuinely outside the plan, new hardware you are purchasing, third-party license fees, or a defined project such as an office move or a server replacement, are quoted separately and approved before they happen. What is included and what is not is written into your scope on day one, so there is never a debate about it later.
No hidden fees
We do not add surcharges for paying by a particular method, we do not bill for the time spent producing an estimate, and we do not invent administrative fees. If travel or after-hours terms apply to a specific job, they are stated on the estimate before you approve it, not discovered on the bill afterward.
- No charge for estimates, proposals or the free Deep Dive assessment
- No per-ticket billing on managed plans
- No penalty for choosing one accepted payment method over another
- No automatic annual escalators buried in fine print
- No charge to receive a copy or a resend of your own invoice
If something on an invoice does not look right, tell us. Use the contact form with the invoice number, or call (602) 677-0779 and ask for the person who did the work, because we do not outsource, that person is reachable. We will walk the line items with you. Honest billing questions are not an inconvenience; they are how a small business keeps a clean set of books, and we would rather fix a mistake than have you quietly resent it.
For details on how prices get set in the first place, see our estimates and approvals page. For everything else about getting help, start at the Support Center or check the FAQ.
You should be able to predict your IT bill before it arrives.Orca IT, Gilbert AZ
Pay Online
Step-by-step payment guides
Two of the most common methods, walked through in detail.
Good Practice
Small things that keep payments clean
Always include the invoice number
In the Zelle memo, the PayPal note or the check memo line. It is the single thing that lets us apply a payment without emailing you to ask what it was for.
Pay from the account that matches the client name
If the payment comes from a personal account for a business invoice, add the business name in the memo so your records and ours agree.
Keep the receipt with the invoice
Your bank or PayPal confirmation plus our invoice is a complete record for your books and, if you ever need it, for a deduction.
Tell us if the billing contact changes
A bookkeeper leaving is the most common reason an invoice quietly goes unseen for a month. One email prevents it.
Verify payment details by voice for large amounts
Invoice fraud is real and rising. If you receive an email claiming our banking details changed, call (602) 677-0779 and confirm before sending anything.
Ask early if you need different terms
Nonprofits, seasonal businesses and companies on a specific AP cycle sometimes need a different rhythm. We would rather arrange that up front than chase a late invoice.
Billing questions
Which payment methods do you accept?
Zelle, PayPal, major credit and debit cards including Visa, Mastercard, American Express and Discover, plus ACH bank transfer and business checks for business accounts. Zelle is our preference for most invoices because it settles quickly and carries no processing fee.
When will I get my invoice?
For repairs and projects, after the approved work is complete. For managed clients, on the same date each month. Invoices arrive by email to your billing contact, and we are happy to copy a bookkeeper or an accounting inbox as well.
Do you charge extra for paying by card?
No. The amount owed is the same regardless of which accepted method you choose. Zelle is our preference because it costs everyone less overall, but choosing a card does not change your total.
Do you take a deposit on larger jobs?
For projects that require us to purchase hardware on your behalf, a deposit covering the equipment is typical. That is stated in the proposal you approve before anything is ordered, along with what happens to it if the project is postponed.
Can you invoice our accounting department directly?
Yes. Give us the billing contact, the email address and any purchase order or reference number your system requires, and we will format invoices so they clear your AP process without going back and forth.
What happens if I pay the wrong amount?
Tell us and we will reconcile it. An overpayment becomes a credit against your next invoice or is refunded, whichever you prefer. An underpayment we will simply flag with the balance. Neither is a crisis and neither triggers a fee.
Do you offer receipts for tax purposes?
Every invoice doubles as a record, and we can reissue copies of past invoices at any time at no charge. If your accountant needs a summary of the year's spend by category, ask and we will put it together.
Can I change my payment method later?
Yes, at any time. Managed clients often start on card and switch to ACH once the relationship settles, which is a sensible move for a recurring monthly amount. Just use the contact form on this page and we will update it before the next cycle.
Clear invoices, no games
Questions about a bill go straight to the people who did the work. Call (602) 677-0779 or use the contact form on this page.
Talk to Your Pod
Question about an invoice?
Send us the invoice number and what looks off. Billing questions go to the same team that did the work, so you get a real answer rather than a form response.
(602) 677-0779Family owned in Gilbert, AZ since 2015 · onsite across the Phoenix metro · remote support nationwide · never outsourced
Same-day response
No long contracts
Flat, honest pricing
Five-star service
Get your free IT consultation
A few details and your pod gets right back to you, usually the same business day.