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A person reads it
Your message lands in front of an engineer in Gilbert, not an auto-router. If you sent a photo of the error, it gets looked at before we call you.
Contact Us
Talk to a real person in Gilbert
Call, text or send us a message and you get one of our engineers, not a ticket queue in another time zone. Tell us what broke, or what you are trying to build, and we will tell you honestly whether we are the right fit. Most messages get a reply the same business day.
🛡 Real People, Local⏱ Same-Day Response💰 Never Outsourced★ Family Owned
Reach Us
Pick whichever is easiest
Call or text
(602) 677-0779, the fastest way to reach us. Texting is fine, and often better if you can send a photo of an error message.
Send a message
Use the contact form on this page, best for detail, quotes, invoices and anything you want in writing. Attach screenshots or error messages in your description and your pod reads it the same business day.
Onsite service area
Gilbert, Chandler, Mesa, Tempe, Ahwatukee, Queen Creek, San Tan Valley, Scottsdale, Phoenix, Apache Junction and Maricopa.
Remote nationwide
We support businesses and home offices in all 50 states over a secure remote session. No travel time, no drive charge.
Before You Call
Who answers, when we are open, and how fast we move
We are a small family-owned team in Gilbert. That has one obvious consequence: when you contact us, you are contacting the people who will actually do the work.
Orca IT Solutions has been fixing, securing and running technology for Arizona businesses since 2015. We do not use offshore call centers, third-party dispatch or subcontracted technicians. The engineer who picks up the phone is on the same team as the engineer who will remote in, and often the same person who will show up at your office. That continuity is the whole point of how we staff support, and it is why we can usually pick up a problem mid-thread without you re-explaining it from scratch.
Hours and response expectations
Our phones and inbox are staffed Monday through Friday during normal business hours. Messages that arrive during those hours get a human reply the same business day, usually much sooner. Messages that arrive overnight or on a weekend get picked up first thing on the next business morning.
Clients on our Pod Care managed plan also have after-hours emergency response. If a server is down, a site is offline, or you have a live security incident outside of business hours, you have a path to reach an on-call engineer directly. We are deliberate about the wording here: we do not claim 24/7 staffed phones. We run 24/7 monitoring, we respond to human requests the same business day, and Pod Care clients get after-hours emergency coverage on top.
What we will ask you
Expect a few practical questions on the first call: what the device or system is, when it last worked correctly, what changed just before it stopped, how many people are affected, and whether there is a deadline attached. Those five answers usually cut the diagnostic time in half.
- The make and model of the machine, or the name of the server or application
- The exact wording of any error message, a phone photo is perfect
- Whether the problem affects one person, one office, or everyone
- Whether the data on the device is backed up anywhere else
- Whether you need it back by a specific date
If you are not sure whether you need a one-time repair or ongoing coverage, say so and we will help you sort it out rather than steer you toward the bigger number. Repairs and one-off projects start with a diagnostic and a written price you approve before anything happens, the process is spelled out on our free estimates page. Ongoing support starts with a free Deep Dive assessment of what you already have. Either way, nothing gets billed that you did not agree to.
Already a client and just need help right now? The Support Center is the fastest path: it explains how to start a remote session, how we triage priority, and what to have ready. Common questions about turnaround, data safety and billing are answered in the FAQ. And if the machine is in another state, that is genuinely fine. Our remote support covers the whole country.
You will never be handed to a stranger halfway through your own problem.Orca IT, Gilbert AZ
After You Submit
What actually happens next
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We reply the same business day
You get a reply the same way you contacted us, by phone, text or message. If we need more detail before we can quote, we ask then rather than guessing.
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We diagnose before we price
For repairs we find the actual fault first. For business IT we walk your environment. Nothing is quoted off a symptom description alone.
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You approve, then we work
You get the scope and the number in writing. Work starts only after you say yes, and if we find something new mid-job we stop and call you.
Not sure what you need yet?
That is a normal place to start. Describe the symptom and we will name the likely cause.
Make It Faster
Have these ready and we can often fix it on the first call
None of this is required. It just removes the back-and-forth that turns a twenty-minute fix into a two-day thread.
The device in front of you
Powered on and connected if it will boot. Half of remote sessions stall because the machine is at a different desk than the person reporting the problem.
Your Microsoft 365 or email login
Not the password over the phone, just know which account is which. Mixing up a personal Outlook account and a work Entra ID account causes a surprising number of tickets.
Admin access, or the person who has it
Installs, driver updates and network changes need local admin rights. Knowing who holds them saves a callback.
Your internet provider and modem location
For connectivity issues we will want to know who the circuit is with and where the modem, router and switches physically live.
A rough timeline of the failure
Did it start after an update, a power outage, a move, a new app, or out of nowhere? The answer often points straight at the cause.
Your backup situation, honestly
If there is no backup, tell us before we touch the drive. It changes the order we do things in and it can change the outcome.
Contacting Orca IT
Who answers the phone when I call?
One of our own engineers or office staff in Gilbert, Arizona. We do not use an answering service, an offshore call center or a third-party dispatch company. If everyone is on a call, leave a message or send a text and you will hear back the same business day.
What are your hours?
Monday through Friday during normal business hours for calls, messages and scheduled onsite work. Messages left overnight or over a weekend are answered on the next business morning. Pod Care managed clients also have after-hours emergency response for genuine outages and security incidents.
How quickly will I hear back?
Same business day for anything that arrives during business hours, and usually much faster than that. If your message needs a technical answer rather than a scheduling answer, we would rather take an extra hour and reply with something useful than fire back a holding message.
Can I text instead of calling?
Yes, and we encourage it for error messages. A photo of the actual blue screen, the actual license prompt or the actual failed login tells us more in two seconds than a paragraph of description. Text (602) 677-0779 and include your business name.
Do you charge to answer questions?
No. Initial conversations, estimates and our Deep Dive assessment for prospective managed clients are free. We charge for diagnostics and labor once you have approved the work, and you always see the number first.
I am not in Arizona. Can you still help?
Yes. We provide remote support to businesses and home offices in all 50 states, and it covers the large majority of software, security, email, Microsoft 365 and configuration work. Physical repairs and onsite cabling are limited to the Phoenix metro and East Valley.
Can you come to my office?
Onsite visits are available across Gilbert, Chandler, Mesa, Tempe, Ahwatukee, Queen Creek, San Tan Valley, Scottsdale, Phoenix, Apache Junction and Maricopa. Tell us the address when you call and we will confirm scheduling and any travel considerations up front.
What if my problem is urgent right now?
Call rather than email. Say the word urgent and describe the business impact in one sentence, such as no one can print invoices or the server will not boot. We triage by impact, not by who wrote in first.
Your pod is with you.
Call (602) 677-0779, text the same number, or use the contact form on this page. A person in Gilbert will answer.
Talk to Your Pod
Tell us what is going on
A sentence or two is enough to start. We will ask the right follow-up questions and tell you what it will take to fix.
(602) 677-0779Family owned in Gilbert, AZ since 2015 · onsite across the Phoenix metro · remote support nationwide · never outsourced
Same-day response
No long contracts
Flat, honest pricing
Five-star service
Get your free IT consultation
A few details and your pod gets right back to you, usually the same business day.