IT support for a city that makes things for a living

Manufacturing is the backbone. Vehicle assembly and its supplier base, wire and cable, metal forming, plastics, machining and industrial equipment operate across Fort Wayne, New Haven and the surrounding counties. The recurring technical problem is the same one we see across the industrial Midwest: the office network and the production network grew into each other. An estimator's laptop, a shipping station and a machine controller running an operating system that has not received a patch in a decade all sit on the same flat network. One phishing click then reaches equipment that cannot be cleaned or rebuilt quickly. We separate those into distinct segments, define narrowly what can cross, monitor the boundary and give production a controlled path to move files without opening a hole. The day-to-day work is delivered through our remote support service.

Defense electronics is Fort Wayne's less-publicized specialty, and its supply chain reaches deep into local machine shops, electronics assemblers, engineering firms and service providers. If you sell into that chain, your customers are pushing cybersecurity requirements down to you: controlled unclassified information handling, documented access control, MFA, encryption at rest and in transit, logging with retention, and evidence you can show during an assessment. The capability is usually not the problem. The documentation is. We implement the controls and produce the written evidence alongside them.

Insurance and financial services form the third pillar, with a long-established presence downtown and across the metro. Carriers, agencies, third-party administrators, claims operations and the accounting and law firms serving them hold policyholder and health data under specific handling expectations. Their day-to-day risk is email fraud aimed at payments and claims, and the fix is enforced MFA, conditional access, published and enforced DMARC records, mailbox rule alerting and a written callback rule. That is standard in our security service.

Healthcare, logistics and the professional and nonprofit community around downtown and the Electric Works campus fill out the picture. Most of these organizations run lean, with one internal generalist or nobody at all, and they are carrying obligations designed for larger firms. Our managed IT plan gives them monitoring, patching, security, backup and a help desk for one flat monthly cost per user, with named engineers rather than a ticket queue.