IT support for a city that went from steel to robotics

Healthcare is the largest employer base by a wide margin, and around the major systems sits a long tail of independent practices, specialty clinics, imaging centers, therapy and behavioral health providers, medical billing companies and device suppliers. All of them handle protected health information, and the most common failure we find is not a firewall gap. It is a backup nobody has ever restored from, or a departed employee whose account still works. The technical safeguards worth spending money on are encryption, unique identities with least privilege, retained audit logs, enforced MFA and restores that get performed and recorded. Our managed IT plan carries that work at a flat monthly cost.

The robotics, autonomy and AI cluster is the second story, concentrated in the Strip District, Lawrenceville, Bakery Square and around the university campuses in Oakland. These companies produce enormous datasets, sensor logs, video, point clouds, training data, and their IT needs look nothing like a normal small business. They need storage that scales, GPU workstations that stay stable, source control and build infrastructure that does not fall over, and a backup strategy that acknowledges a full copy of everything is not always realistic. They also face investor and customer diligence that asks pointed questions about access control and data handling, and most have nothing written down.

Advanced manufacturing and the industrial base remain a serious part of the picture, from specialty metals and fabrication through the Mon Valley and the outer boroughs to the machining and tooling shops spread across the region. These sites have the classic split: an office network with email and Microsoft 365, and production equipment on operating systems the machine builder will never certify for updates. We do not pretend that is patchable. We segment it, control what can reach it, and monitor the boundary, which is the realistic answer.

The fourth layer is energy services and professional firms, the engineering, environmental, logistics and field service companies serving the region's natural gas activity, plus law, accounting, insurance and financial firms downtown and out in Cranberry, Robinson and the South Hills. Field-heavy businesses need secure remote access that works from a truck, and finance-adjacent firms need email fraud defenses that actually hold. Both are covered under our remote support service and our layered security, at one flat monthly cost per user.